Adesso NuScan 1000 User's Guide download pdf (Page 14)

Possible Cause Possible Solution

Scanner is not

programmed to work

with the host.

Be sure proper host type is selected.

For RS-232, ensure the scanner’s communication

parameters match the host’s settings.

For keyboard emulation configuration, ensure the

system is programmed for the correct keyboard type,

and that the CAPS LOCK key is off.

Be sure editing options (e.g. UPC-E to UPC-A

Conversion) are properly programmed.

14. Product Support

If our FAQ Service & Support web pages does not help you resolve your product

issues found at

http://www.adesso.com/faqs.asp please contact Adesso Technical

Support by emailing

support@adesso.com or calling (800) 467-1195 from 9:00AM to

6:00PM PST from Monday through Friday.

Email Support:

Email your request to

[email protected] and include the following information:

• Your Name

• Day time telephone number

• Day time fax number

• Operating System

• Model number of your Adesso product

• Description of how you installed and set up your Adesso product

• Description of your technical difficulty

Phone Support: (800) 467-1195

Before you call us for Tech-Support, please provide below information:

• Product model number and Serial number

• Operating System

• Description of how you installed and set up your Adesso product

• Description of your technical difficulty

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Adesso NuScan 1000 User's Guide Page 14